At Doughlette (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our customers.

a) Personal Information

When you place an order, register, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing & Shipping Address
  • Payment transaction reference (not card details)
  • Account login details (if registered)
  • Messages submitted through contact forms

⚠️ We do NOT store your debit/credit card details. Payments are securely processed by Razorpay.

b) Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral source
  • Cookies and usage data

This data helps us improve performance, security, and user experience.

2. Cookies Policy

We use cookies to:

  • Remember your preferences
  • Keep items in your cart
  • Analyze website traffic
  • Improve website speed and usability

You can disable cookies from your browser settings, but some features may not work properly.

3. How We Use Your Information

Your information is used to:

  • Process orders and deliveries
  • Send order confirmations and updates
  • Provide customer support
  • Improve website functionality
  • Prevent fraud and security issues
  • Send promotional emails (only if you opt-in)
  • Maintain legal and accounting records

4. Payments & Transactions

We use Razorpay as our secure payment gateway.

  • Your payment information is encrypted and handled directly by Razorpay.
  • Doughlette does not store any card or UPI details.
  • Razorpay follows RBI and PCI-DSS security standards.

You may refer to Razorpay’s privacy policy for more information.

5. Third-Party Services

We may use third-party tools such as:

  • Google Analytics – Website traffic analysis
  • Razorpay – Payment processing
  • Email services – Transactional communication
  • Hosting providers – Website storage and performance

These services only access necessary data and follow their own privacy policies.

6. Data Security

We implement:

  • SSL encryption
  • Secure servers
  • Firewall protection
  • Limited data access

While we take strong measures to protect your data, no online transmission is 100% secure.

7. Data Retention

We retain personal data only as long as required for:

  • Order fulfillment
  • Legal compliance
  • Accounting records
  • Customer support

You may request deletion of your data anytime.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent for marketing
  • Request data portability

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

10. Legal Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000 (India)
  • GDPR (for EU users)
  • Applicable consumer protection laws

11. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised date.

12. Contact Information

If you have any questions about this Privacy Policy, contact us:

📧 Email: contact.doughlette@gmail.com (change if needed)
🌐 Website: https://doughlette.com